Importer Case Study – GSM, Australia
When Jim Mavropoulos, National Sales Manager for GSM in Australia, needed an effective way to look after the company’s national warranty work, he looked to Link Technology’s Central Workflow System (CWS).
He says he recognised that the service being offered was unique and provided everything he needed.
“The major benefit is that it simplifies everything – there is one point of call for Australia and one point for New Zealand.”
He says the system is very beneficial for customer services because the company can guarantee that no matter where people live they will get service.
“For example if we had a customer who lives 50 kilometres from Alice Springs with a warranty problem on a product, the system will find a repairer to go out and look after them.”
He says he especially likes that CWS is flexible.
“The beauty of the system is that it can be tailored to individual customers. There are people on board who can write programmes to suit if we want a specific programme or spreadsheet.”
Jim says he would recommend the system to others with the same sort of needs.
“It has certainly relieved us of a few headaches,” he says.