Every product is stored and their warranty status identified.
Costs can either be accounted for at an agreed rate or dealt with as they are incurred.
We take care of all government regulations and insurance requirements.
You do not need to pay anything upfront to get going with our service network.
Importers purchase from international factories with agreed percentage claims per sales order. The need to monitor failure rates is critical as excess claims bite into margins. This is critical information when reviewing with factories.
CWS has built in features to trend claims percentages plus provide component usage all of which can be broken down by Specific Brand, Type and Model of product.
In addition, CWS provisions a known inventory usage thereby limiting financial exposure to stagnant inventory.
Number of claims, Claim %, Claim % of Set Max, Costs.
Claims split by when they happened
Understand the real cost of your business
Inventory management that is also connected to the individual work order automates the ordering, pick pack and dispatch process from Service agent through to warehouse and courier. All connected to speed ordering and dispatch.
Features Include:
Company: GSM, Australia
Representative: Jim Mavropolos
Website: www.belliniappliances.com
When Jim Mavropoulos, National Sales Manager for GSM in Australia, needed an effective way to look after the company’s national warranty work, he looked to Link Technology’s Central Workflow System (CWS).
He says he recognised that the service being offered was unique and provided everything he needed.
“The major benefit is that it simplifies everything – there is one point of call for Australia and one point for New Zealand.”
He says the system is very beneficial for customer services because the company can guarantee that no matter where people live they will get service.
“For example if we had a customer who lives 50 kilometres from Alice Springs with a warranty problem on a product, the system will find a repairer to go out and look after them.”
He says he especially likes that CWS is flexible.
“The beauty of the system is that it can be tailored to individual customers. There are people on board who can write programmes to suit if we want a specific programme or spreadsheet.”
Jim says he would recommend the system to others with the same sort of needs.
“It has certainly relieved us of a few headaches,” he says.
